Complaints and Returns
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Returns
1. Pursuant to the Act of 2 March 2002 on the Protection of Consumers’ Rights the Buyer may give up goods ordered in our store within 10 days after the collection of shipment.
2. To return goods the Buyer should:
send back purchased products to the address:
attach a filled in return form to the shipment (necessary condition).
3. Returned goods will be accepted provided that they are sent in original and undamaged packaging.
4. Shipment cost will not be reimbursed. The store returns the Buyer the 100% value of returned products by bank transfer to an account, by PayPal or payment cards
5. If payment was made through a payment cards then refund is back to payment cards
Complaints
1. All products offered in the store are brand-new.
2. In order to lodge a complaint the Buyer should:
send back purchased products to the address:
attach a filled in complaint form to the shipment (necessary condition).
3. The Buyer sends the product subject to a complaint at his or her own expense.
4. If the complaint is accepted, the store replaces the product subject to the complaint with a defect-free one by sending it to the Buyer at its own expense.
5. If the replacement specified in item 4 is impossible (e.g. because of exhausted stock), the store will, at the discretion of the Buyer, offer another available product or return money to the Buyer.
6. If payment was made through a payment cards then refund is back to payment cards
7. Complaints concerning mechanical damage of products and/or shipment occurred in transport will be considered provided that a damage report has been drawn up in the presence of a product deliverer at the time of product delivery.
8. Complaints will be considered within 14 working days. The time limit for carrying out the complaint procedure depends on the type of reported damage.
